A good start at setting up what is in #scrm and who is doing what and where this segment of CRM is going to go. If you help companies with CRM or the technical pieces of Marketing this is worth your time. Getting the right pieces to fit with each company is always hard and more times than not is the purpose and strategy that is needed first and foremost and then exculpation of those...

For a copy of your own- Jive is letting you get it with an email address and a few questions...